Contact Us
Questions, account-related issues, technical concerns or general feedback are welcome. Support at Roospin assists via live chat, email and phone for account help, deposits, withdrawals and site navigation. Use the right channel for faster handling: customer support for account and technical matters, general enquiries for payments and site info, affiliates for partnership requests. Contact us anytime and we’ll help you with account actions or reporting site issues quickly and clearly. Drop a message and we’ll sort it promptly for you.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat 24/7 - account, technical, billing |
| General Enquiries | [email protected] - payments, site info and AUD banking |
| Affiliate Enquiries | [email protected] - partnerships and marketing |
| Phone | +61 2 9147 3826 - call or SMS for help |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
Contact by email
Email is our preferred contact method for detailed requests, account issues or any case needing explanations or documents. Send a clear subject line and include your full name, account email and up-to-date phone number to speed handling. Attach relevant files and any reference numbers. Allow reasonable time for a considered reply to avoid delays.
Submit your enquiry
Response Time
Contact support via live chat or email. Most inquiries are answered within one business day. Simple account or payment questions are usually resolved fast; complex cases involving verification, payments or security checks may take longer depending on their nature. We’ll keep you updated by email and in your account until the issue is closed.
Feedback
Share your feedback, suggestions or ideas to help Roospin improve. Send us a message via live chat or email and we’ll review every comment carefully. Feedback is used to refine features, promotions and the site experience so you get faster deposits, clearer bonuses and smoother play. Thanks for helping us make the site better.